Shipping and Return Information

1. Delivery terms

1.1 Netherlands

Free delivery
For orders with a net invoice value above €450.

Non-carriage paid delivery
For orders below this amount, €15 in shipping and administration costs will be charged.

Exceptions
The following products are always delivered ex works:

• MPS roller conveyors
• Measuring systems
• Length stops
• Pushing systems

1.2 Belgium

Free delivery
For orders with a net invoice value above €600.

Delivery charges apply
For orders below this amount, €17,50 in postage and administration costs will be charged.

2. Returns policy

At Van Dulst Techniek, quality and service are our top priorities. Should a delivery not meet the agreed specifications, we apply the following guidelines for returns.

2.1 No statutory cooling-off period

Unlike consumer purchases, business-to-business (B2B) agreements are not subject to a statutory cooling-off period or right of withdrawal. All sales are, in principle, final.

2.2 Returns subject to conditions

Returns will only be processed if prior written agreement has been reached. Van Dulst Techniek reserves the right to refuse return requests without giving a reason, unless there is a case of incorrect delivery or a defect.

If a return is accepted, the following conditions apply:

• The product must be reported in writing as a return within 8 days of receipt.
• The goods must be unused, undamaged and in their original, unopened packaging.
• Machines ordered specifically for the customer, custom-made items or modified tools can never be returned.

2.3 Administration and restocking charges

For accepted returns that are not attributable to an error on the part of Van Dulst Techniek (e.g. in the event of an ordering error by the customer), a restocking fee may be charged. This is standardly 15% of the net sales price, with a minimum of €25 per consignment.

2.4 Procedure

• Request: Send a written request to verkoop@vandulst.nl, stating the invoice number and the reason for the return.
• Authorisation: Upon approval, you will receive a return authorisation (RMA) number from us. Shipments without an RMA number will be refused at our warehouse.
• Shipping: The costs and risk of the return shipment are borne by the buyer. We recommend that the goods be sent insured.

2.5 Complaints and Defects

Please inspect the consignment immediately upon receipt. Visible damage or shortages must be reported in writing within 48 hours of delivery. For technical defects within the warranty period, please refer to our warranty terms and conditions.

2.6 Refund or Credit Note

Following inspection and approval of the return shipment at our warehouse, a credit note will be issued within 30 days. Any outstanding items can be settled against this.